• AMSTERDAM
  • 40 uur
  • HBO
  • € 2250 per maand
solliciteren

German Native Customer Service Executive


  • 12 oktober 2017
  • AMSTERDAM
  • 40 uur
  • HBO
  • € 2250 per maand

functieomschrijving

  • 12 oktober 2017
  • vacaturenummer: 419

We are looking for a native German Customer Service talent for a sustainable fashion brand.

Every day you make the difference to our clients business success, by delivering exceptional CS in the whole order to cash process. Our client is an A-brand in Outdoor fashion and believes that business success is accelerated by fair and sustainable business practices that are counteracting the environmental crisis as well as contribute to the well-being of all stakeholders involved in the product supply chain. Do you believe in sustainable fashion and do you share this believes?

Tasks:
As Customer Service representative you are part of an international team of 10 colleagues that is responsible for the complete order to cash process.

-take inbound calls and respond to customer inquiries (clients, retailers, agents)
-take care of accurate order entry and facilitate the returns process
-monitor delivery (problems) and act timely if problems might arise
-liaise with accounting with regards to refunds and returns, outstanding payments
-answer customer questions regarding the functionality of the products/ give advice

Requirements:
- you identify yourself with the companies' belief of sustainability and conducting fair business - passion for the outdoors (like surfing, hiking, climbing, being adventures) is a plus
- you are driven by delivering excellent customer service - you enjoy working in a small, international environment - you are a true team player
- you are native or near native German and speak fluent English. - you have work experience in Customer Service
- you have positive outlook on challenges
- being proactive, friendly, tactful, reliable and trustful comes natural to you - you are resourceful when it comes to problem solving
- natural flair for sales is an advantage
- enjoy working in an international team

We Offer:
Initially you will be offered a 7-months contract directly with the company. Starting with an annual salary of €30.000 (incl. vacation money).


Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

contact

Randstad Multilingual Recruitment
multilingual@nl.randstad.com
020-3420922