• 40 uur
  • HBO
  • € 2400  per maand

Customs Coordinator

  • 06 maart 2018
  • HOEK
  • 40 uur
  • HBO
  • € 2400  per maand


  • 06 maart 2018
  • vacaturenummer: 41749


The Supply Chain Operations department is responsible for the coordination of logistic services,
such as road and marine transports and the storage of Dow products. It makes sure that Dow
products are delivered on time throughout EMEA. The several teams working within the
department focus on areas like logistic coordination, including carriers and storage facilities.
Supporting International Trade Operations (compliance with customs regulations, the creation
and timely delivery of original documentation packages for export purposes) and Quality is also
one of the tasks. Another team is engaged in the observance of (financial) damage suffered as a
result of errors and accidents during the logistic process and holding someone accountable for it.

Role Description

The role of Customs Coordinator is to handle a variety of exceptions in the customs process and
to advise internal customers on general customs related issues. An eye for detail and high level
of accuracy is important and the person has to have affinity with systems (SAP, Descartes) and a
basic knowledge of the customs process.

Job Expectations

 Handle daily exceptions and facilitate resolutions between Site Logistics, carriers and customs authorities.
 Report to customs agent on a daily basis.
 Resolve issues related to issuing of customs documents (ATRs/EURs).
 Perform first level escalation for operational issues identified by the Customs Administrator.
 Participate in Supply Chain resourcing projects.
 Support the administrative process in the Customs team

Indicative Activities

 Monitor and resolve issues reported via Descartes.
 Maintain measurement system for improvement opportunity identification.
 Resolve operational issues and follow up on emergency procedures as declared by customs authorities.
 Monitor daily reporting out of SAP and support the Customs Administrator in following up.
 Perform Root Cause Investigation on document process and system gaps and escalate to Customs Specialist.
 Perform RCI on document resolution and train the Customs Administrator on process.
 Provide specific Customs knowledge which may have a financial impact on the sourcing strategy of the business.
 Complete and maintain Level 7 documentation.
 Operate as back-up of the Customs Administrator
 Rotational on call duty, weekdays from 16.30 – 22.00h


MBO 3/4


Minimum 2 years of experience in international Supply Chain role

Other Qualifications

 Fluency in English (written & oral)
 Good command of one or more other European languages.
 Advanced knowledge of Microsoft Office Desktop applications
 Experience with SAP R3
 Customs/ export knowledge
 Knowledge of INCO terms
 Strong analytical skills with attention to detail
 Works independently, is self motivated and accountable
 Ability to work towards tight deadlines
 Customer service mindset
 Excellent planning & organization skills

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.


Mc Kenna, Ciaran