• 24 - 40 uur
  • € 1700 - € 1900 per maand

Customer Service Representative (Danish - English)

  • 17 augustus 2018
  • 24 - 40 uur
  • € 1700 - € 1900 per maand


  • 17 augustus 2018
  • vacaturenummer: 41208

For a well-known blue chip brand we provide low technical and RMA support on consumer
electronics. Most customer queries are regarding tablets/laptops and multimedia devices.
The customer service advisor will provide excellent customer services to consumers and assist
them with installations, troubleshooting and problem solving in an efficient and customer
friendly manner.

We offer extensive communication and product training. You will be working in an
international, informal working environment with a personal approach.

Main tasks:
• Answering inbound contacts (phone, email) from customers
• Troubleshooting, diagnosing and resolving any product related questions or problems
• RMA handling
• Logging customer details, documenting the problem and escalating whenever necessary
• Ensuring customer satisfaction in all customer contacts

Required skills and competencies:
• computer literacy – good knowledge of Windows
• able to follow procedures
• good troubleshooting skills
• excellent customer service skills
• good typing skills and able to multitask
• (near) native command of Danish and fluency in English
• contact center working experience is advantageous
• self-starter, independent worker
• resilience

Working hours (rotating shifts)
- Mon- Fri 08.30 – 21.00 hrs
- Sat/Sunday 10.00 – 18.00 hrs

What do we offer:
• Extensive communication- and producttraining and ongoing coaching so you can
continue to develop yourself
• Competitive salary, irregularity surcharge, language allowance
• Possibility to partially work from home
• An international work environment with colleagues from all over the world
• Great team events (organised for and by team members) such as bake a cake day,
halloween, Sinterklaas surprise party, bbq and team dinners.

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.


Jansen, Marie-Catrien