- 14 maart 2018
- vacaturenummer: 38903
Fulltime customer service representative.
Together with the other Customer Service Representatives, the Customer Service Representative is responsible to pro-actively manage the Order to cash flows, focus on customer demand fulfillment, problem solving, goods return flows, ensure customer queries are handled in shortest notice with sense of urgency and commercial feeling, drive system and process improvements.
Customer Service Tasks such as:
- Order entry, delivery creation, shipping and invoicing (E2E order to cash flow)
- Order book management & on time and full shipments (OTIF)
- Effective and professional communication with the customers in your region
- Invoicing / credit limit check of each customer and cooperation with finance department.
- Weekly reporting on KPI’s
- Month end reporting
- Manual Stock Allocation
- Participate in cross functional projects & IT improvements
- Return order, credit & debit memo processing
- Answer to any type of customer, colleague or commercial questions with the right sense of urgency
- Take into consideration cross-border compliance regulations
- Daily operational collaboration with departments Sales, Inventory, Demand Control, IT, Supply, Finance, Demand Planning, Purchasing and Warehouse, Trade Compliance, Regulatory Affairs, Transport team & legalization of the documents, etc.
- Complaints handling in timely manner
Education / Experience Requirements:
- Intellectual ability (HBO level)
- Fluent in English, good knowledge of another foreign language is a plus
- A minimum of 2 years’ experience in Customer Service
- Experience in SAP (nice to have)
- Good understanding of logistics and supply chain processes
- Good knowledge of Excel is a must
- Experience in a multinational environment, international trade & customs clearance
- Adaptive to change and good communication skills
- Self-starter and team player, pro-active, flexible and determined
- Moderate analytical abilities and an excellent attention for details
- Passionate, result and service minded, open-minded with assertive behavior
- Medical Device knowledge is a plus
- General knowledge of class A
- The location is difficult to reach by public transport, owning a car is required
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.