- 16 maart 2018
- vacaturenummer: 38849
Randstad Multilingual Recruitment is currently looking for a Customer Support Coordinator, speaking fluent Dutch and English (French, Swedish, Danish are a plus). Our Client is an international provider of innovative solutions for corporate travel payment.
In this role you will:
- Be the first point of contact for customers, partners and/or merchants providing support on all
products by phone, e-mail and other channels
- Coordinate with involved parties and providing them with support to ensure optimized
data quality and service for the customer
- When necessary, handover to second level support teams, including follow-up of claims
and queries and response to the customers, partners and/or merchants
- Handle changes of customer master data
- Handle and resolve customer complaints
- Identify ways to improve the efficiency of processes
- Qualification at graduate level (e.g. Bachelor Degree) in commercial business or a field related to Business Travel Management.
- A minimum of 1 year relevant professional work experience in a similar position or relevant field
- Experience in the travel and/or credit card and/or payment solutions industry is preferred
- Sales/ Commercial experience is highly preferred
- Excellent time management, organizational and administrative skills and the ability to multi-task, priorities and manage workloads.
- Must be able to operate efficiently under pressure.
- Strong analytical skills and the ability to successfully interact with employees and internal/external partners to solve problems and achieve goals
- Fluent verbal and written in Dutch, English and French OR Danish OR Swedish.
A direct contract of minimum 7 months to start with and a salary (depending on experience) between €2400 and €2600, plus travel expenses (according to the company’s policy). Flexible working times, flat hierarchies and varied work on innovative projects create an ideal environment for your personal success. Small team (less than 15) where every employee feels like family. Great benefits will be added once you get a second contract with the company (discounts on flight, etc.).
We look forward to receiving your application!
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.
Randstad Multilingual Recruitment