• 32 uur
  • € 9,51 per uur

Customer service retention

  • 04 januari 2018
  • 32 uur
  • € 9,51 per uur


  • 04 januari 2018
  • vacaturenummer: 28718

Do you speak Spanish and Portuguese? Are you technical minded and do you like problem solving and dealing with people? Are you customer friendly and do you like to worki in teams? Is communication one of your strong skills and are you flexible? Then we might be searching for you!

We are currently looking for a Customer Service Agent to join our Adobe team that is based in Maastricht.

As a Customer Service Agent for Adobe:
- You will be responsible for solving issues with Adobe products and answering customer service questions/ providing product information
- You will advise customers about how to use their products
- You will reach out to customers who use pirated software and offer them legitimate subscriptions
- You will try to keep customers who want to cancel their Adobe subscription

Therefore we are searching for somebody who has affinity with Adobe products and who is familiar with Windows OS/Mac OS and CRM systems. Because you will operate in an international environment, you will have to speak English on level B1.

After a fulltime paid training of 5 weeks about Adobe applications you will become Adobe's first point of contact for their end-clients. After this training you will be able to handle customer service inquiries from customers by phone, chat and email. Your working hours will be from Monday to Friday between 9:00 am and 10:00 pm.

What is in it for you?

Well, first of all, you will join a very fun and professional team! Besides that you will get:

- A fixed term contract for 7 months based on 32-40 hours a week (with possibility of extension after 7 months)
- 22 holidays, next to the possibility to be rewarded an additional day per quarter (based on a 40 hours' work week)
- 8% holiday allowance
- When applicable, a travel compensation (100% refund of train ticket: we are located within 5 minutes walking distance of the Maastricht Randwyck railway station)
- Possibility to use a Relocation package (first 3 months paid hotel room / furnished studio, introduction program, help with requesting tax number, bank account etc.)

Do you match the requirements and are you interested in this exciting opportunity? Do not hesitate to apply!!

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.


Janahan Nadarajah

, ,