• Terneuzen
  • 40 uur
  • HBO
  • € 3000 per maand

Teamleader Customer Service

  • 07 december 2017
  • Terneuzen
  • 40 uur
  • HBO
  • € 3000 per maand


  • 07 december 2017
  • vacaturenummer: 24532

Role Description

The Team Leader leads and empowers his/her team to achieve superior results and increased productivity for Dow, its people and its customers. The Team Leader should create a culture in line with the company’s (long-term) strategy and vision and is able to motivate, inspire and develop employees, resulting in teams who take initiative to make decisions and solve problems, and who look to continuously improve their service and performance. The Team Leader reports to the Operational Leader.

Job Expectations

• Act as an ambassador of the company strategies, values, goals, and policies
• Guide and instruct team and make decisions
• Foster a culture that encourages people to take ownership and accountability
• Apply situational leadership, achieving a confident, self-motivated, self-directed and solution-oriented team
• Guide teams through a rapidly changing environment
• Drive proactively the identification of improvements and productivity savings
• Act as a liaison between different departments (towers) & centers to ensure flawless execution of work processes, leverage best practices, and maintain strong working relationships
• Create a culture of recognition
• Embrace and encourage a diverse and respectful working environment by leading by example
• Identify new business opportunities

Indicative Activities

• Translate department (tower) goals into challenging team- and personal goals;
• Interact with Business, Function, Operational Leader and Team Leaders to leverage best practices and achieve best results
• Assist the Management Team in setting organizational priorities and performance metrics
• Responsible to provide reliable services to clients and define action plan to meet performance metrics
• Understand and execute the people related programs such as performance reviews, Employee Development Plans and training activities, in compliance with Dow procedures for badged and non-badged employees
• Responsible for the introduction, integration and development of new team members
• Pursue/identify opportunities to improve service to customers
• Lead by example and ensure all team members are held accountable for their actions and adherence to Dow ground rules

Bachelor degree or higher


At least 5 years of relevant working experience at HBO/Bachelor education level, preferably in a leadership position

Other Qualifications

• Fluency in English (written & oral)
• Self-motivated, able to make decisions and take ownership
• Ability to make connections and see broader contexts, plus being able to explain to a broad audience
• Demonstrable effective communication and inter-personal skills (negotiation/ persuasion)
• Interest and ability to work in a multi-cultural, fast-paced environment
• Ability to think analytically and strategically
• Work well independently and with a team
• Excellent planning & organization skills (for him/herself and for team members)
• Excellent situational leadership skills
• Promote and exhibits customer service mindset
• Entrepreneurial mindset and skills
• Good social awareness (empathy/self-knowledge)
• Ability to inspire/motivate
• Sufficient functional knowledge

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.


Owen Hermans