• Lissabon
  • 40 uur
  • HBO

Customer Associate

  • 30 november 2017
  • Lissabon
  • 40 uur
  • HBO


  • 30 november 2017
  • vacaturenummer: 23002

SMB Customer Experience Associate

Have you been waiting for the opportunity to gain experience abroad, working for an international company? Your wait is over! Join this global company in beautiful Lisbon, engaged in Strategy, Consulting, Digital, Technology and Operations. With more than 425.000 employees they serve clients in more than 120 countries.

SMB Customer Experience Associate | Lisbon | Dutch, German

Job description

As a SMB (small and medium-sized businesses) Customer Experience Associate you provide support to the SMB’s (clients of a fortune 500 company and world’s biggest search engine) throughout the EMEA region on products and tools to improve the overall experience.

• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
• Providing product and tool support to improve the overall experience and drive higher product adoption and spend
• Ability to identify trends and solve problems facing multiple SMB clients
• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
• Provide vital product insights and feedback on client products
• BA or BS in Marketing, Economics, Computer Science, or other related field
• Work experience in marketing or technology

Required Skills and Experience
• Familiarity with online advertising products and social media
• Fluency in English AND full fluency in German or Dutch
• Must have exceptional grammar and typing accuracy skills

Preferred Skills and Experience
• HTML, CSS, JavaScript, Data Optimization
• Work experience with internationally distributed teams is a plus
Profile Attribute
• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Consultative selling and customer empathy mind-set
• Self-driven with attention to detail and follow-through
• Ability to multi-task and work under pressure
• Excellent communication skills: verbal, written, listening skills

The offer
A work environment with a focus on your personal development. You work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. The company offers employees a lot of learning opportunities in the area of capability and personal development. You’ll be attending training at international locations together with colleagues from various countries.

The company offers excellent employee benefits, including:
• A flight to Lisbon
• Help with getting an accommodation
• Internet & Phone

Apply directly with the button “solliciteren”. And if you have questions, feel free to contact

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Denne Schermers

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