• Warschau
  • 40 uur
  • HBO

Dispute Resolution Agent in Warschau

  • 30 november 2017
  • Warschau
  • 40 uur
  • HBO


  • 30 november 2017
  • vacaturenummer: 22963

Join a global management consulting, technology services and outsourcing company, with approximately 336,000 people serving clients in more than 120 countries

Accenture's Services workforce is a dedicated team of specialists who work on outsourcing projects for clients from different countries. These are long-term partnerships with clients for whom we manage and provide specialized business operations, such as finance and accounting, IT, applications development and maintenance, and HR. Currently we are looking for talented people to join our international team in Warsaw as a:

Dispute Resolution Agent with Dutch

Key responsibilities:

-Timely handling of incoming customer complaints and queries via e-mail;
-Identifying the cause and validity of complaint;
-Resolving complaints concerning invoicing for services rendered;
-Preventing reoccurrence of complaints by cooperating with the Billing Team;
-Communicating internally between departments to ensure the correctness of invoices and customer satisfaction.


-Fluent Dutch;
-Knowledge of English language (min. B1);
-Proficiency in computer skills (MS Office);
-Stress resistant;
-Experience in Customer Service and SAP knowledge is a benefit.

Our offer
-Develop yourself in a dynamic international environment and create valuable international work experience;
-Ample possibilities to grow via our training curriculum (side activities, coaching programs, etc.);
-Competitive local salary, health insurance, and incentive pay;
-Professional growth based on performance.

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