Customer service logistiek

publicatie:  aanvraagnummer: 1980219

bedrijf
Relatie van Randstad
locatie
Ridderkerk
aantal uur
40 uur
opleidingsniveau
MBO, HAVO, VWO
salaris
€ 2400 per maand
dagen
5 dagen per week

Functieomschrijving

#Fulltime #customer service #transport regelen

Voor een klant uit Ridderkerk in de logistieke branche zijn we op zoek naar een Customer Service Representive voor 40 uur in de week. De startdatum is zo snel mogelijk en het betreft een functie voor de langere termijn.

Omdat de voertaal Engels zal zijn, is de vacaturetekst verder uitgezet in het Engels:

Areas of responsibility:
- Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers.
- Serve as a liaison between customer and various internal departments related to orders,production, expedites (over-due orders), inventory, invoicing and shipping issues. - Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel
- Enter and confirm all orders received into the system clearly, correctly and timely.
- Understand and process required export documentation, including proformas, invoices and other shipping documents.
- Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.
- Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and returns
- Strive for internal and external customer satisfaction through continuous improvement of people processes and products.

Requirements:
- Working experience in order handling, customer service and administration
- Familiar with the use of Incoterms 2010
- Familiar with different Payment terms e.g. Payment before Delivery, Documentary Collection and Letters of Credit
- Service-minded, co-operative and structured
- Teamplayer with ability to work independently
- Fluency in English and preferably also Dutch. Knowledge of any other language is a BIG advantage!!.
- Experienced user of Word, Excel and Outlook
- experience in the use of M3/KSD is an advantage

Ben jij de kandidaat die wij zoeken? Reageer dan direct!

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

solliciteer

Contact

883
Schoutstraat 8
2981EZ , Ridderkerk

Ilse de Jager, Hayley de Haseth, Nina Houtzager
0180450060

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