General Consumer Support Employee (French/German/English)
We are Arvato! High profile companies rely on us to provide an outstanding experience for their consumers. For our client Rituals we are looking for new colleagues in Maastricht.
Do you have Rituals DNA and would you like to work for the Rituals project? Then keep on reading!
At any given moment of every single day there are countless beautiful and meaningful moments we tend to overlook due to the routines of everyday life. The goal of our client is to help it's consumers to find moments of joy in everyday life by turning daily routines into more meaningful rituals. As a General Consumer Support Employee you will provide conscious, personal support to German/French/Dutch/English consumers of Rituals home and body products. You can expect to answer questions via with regards to products, online orders, delivery status, payments and returns via telephone, e-mail and social media. Your goal is not to sell beauty, but to make the consumer feel good.
Why work at Arvato?
1. Your work matters
You are the backbone of our company as you help to solve problems and provide a great experience for the consumers of Rituals. Every bit of your work makes a real difference in making a consumer happy. You represent our client Rituals: a well-known retail company in home & body cosmetics.
2. Great team
You'll be joining a friendly and enthusiastic team, passionate about Rituals products and consumer care. We welcome people of different backgrounds, experiences and perspectives. After all, we can only deliver the best service with colleagues who are as diverse as the consumers we serve.
3. Benefits and perks
Employees are Arvato's most important asset. That's why we take great care of our team. Not only do we offer a competitive salary of €10,- gross per hour, we also offer discounted gym memberships, fun events, education opportunities, travel costs reimbursement (maximum €7,38 netto each day) and more.
* You can persuade us why you have affinity with Rituals
* You have excellent communication skills in German and/or French communication skills in combination with Dutch
* You are good in listening, summarizing and asking the right questions
* You are strong with problem analysis
* You are able to deal with several computer systems at the same time
During the 4 days training you are also going to visit the headoffice in Amsterdam and work in a Rituals-store, how nice is that!
The opening hours of the project are Monday-Friday between 9.00-20.00 and Saturday between 10.00-18.00. Between these opening hours you will be scheduled by arvato (you will receive your schedule every 2 weeks) The contract we prefer to offer is a "min-max" contract of 30-36 or 20-26 hours per week for a period of 8 months (just to begin with!) via Randstad.
Excited about working at Arvato? Excellent. Click on the link below to apply. After this you receive the link for our Talent Pitch. In this test you'll play out situations that happen in the actual job. This gives you an overview of whether you'll like the job, while it gives us an overview of your qualities. If you are a good match, we will invite you for a personal conversation.
See you soon at arvato!
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.