Customer service representative
We're looking for a customer service representative who is going to work for one of the world's leading beauty companies!
Mission of the company:
Providing optimal service to customers; controlling the orderflow in a cost-efficient way; optimizing the supply chain in cooperation with our customers.
Responsibilities of a Customer Service Representative:
- Create customer orders and credit notes in SAP.
- Check and control the orderflow, focusing on quantities, cost efficiency and service to the customer. You'll be responsible for order processing, having contact with the distribution center, sales- and transport department.
- Create an overview of the transportation of orders.
- Answer and provide a follow-up on customer telephone calls.
- Maintain intensive and effective working relationships with internal colleagues and external contacts, customers, and third parties.
- Develop plans to improve KPI's both at the customer side and the company's
- Keeping SAP up to date according to the global environment; with a focus on customer master data, new international requirements and projects.
- Check missed sales and on time shipments; make analysis and reports and look for opportunities to improve these KPI's.
- Support Key Account Managers by providing/focusing on the following: follow up marketing and folder plans, creation product fiches, contact with buyers assistants, follow up orders new products
Career development possibilities:
A very dynamic global beauty company; for the right person the're further development opportunities in Belgium (commercial functions) and in BNL.
Skills and abilities needed in this position:
- Good interpersonal skills, service oriented, affinity with beauty category
- Fully fluent in Dutch; working proficiency of English language is also highly important
- Bachelor degree
- Good control of Office software (Excel!); SAP experience is a bonus.
- Soft skills: ability to deal with customer needs and behaviors, results oriented and pragmatic, start-up mentality, excellence in execution, stress-resilience and ability to work independently
Does this job description apply to you? Don't hesitate anymore and apply now via our website!
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.