Cross Business Representative

publicatie:  aanvraagnummer: 1907128

bedrijf
BPSC Terneuzen B.V.
locatie
Terneuzen
aantal uur
40 uur
opleidingsniveau
MBO, HAVO, VWO
salaris
€ 2200 per maand

functieomschrijving

Ben jij een energiek en positief ingesteld persoon? Heb jij affiniteit met klantcontact? En ben jij een echte topper op het gebied van administratie? Dan ben jij wellicht dé Cross Business Representative die wij zoeken!

Role Description:
As a Cross Business Representative you will provide technical product information, samples, literature and general corporate and subsidiary information on behalf of and to The Dow Chemical Company and their current and potential customers.

Job Expectations:
-Respond to and resolve customer inquiries and hereby increase the resolution rate (the percentage of solved requests for a specific business)
-Accurate and timely documentation of customer inquiries
-Be able to multi-task between phone and email requests from customers and businesses
-Uphold the Dow reputation by providing excellent customer service
Indicative Activities
-Process and record various types of customer requests by mail/phone by following the work processes
-Solve requests by gathering information using a variety of computer applications efficiently, including internet and intranet and/or escalating the request to the appropriate person (Business Focal Point or Product Specialist)
-Maintain daily contact with Product Stewards of businesses, Technical Service, REACH Leader, Dow customers, prospects and (global) Dow employees

Education:
MBO 3/4

Experience:
Experience with customer service would be an advantage

Other Qualifications:
-Fluency in English (written & oral)
-Good knowledge of at least 2 other languages such as French, German, Dutch, Italian or Spanish
-Excellent customer mindset
-Cultural awareness and ability to work with a diverse group of people
-Advanced knowledge of Microsoft Office Desktop applications
-High level of accuracy and eye for detail
-Team player
-Ability to work towards tight deadlines
-Ability to multi-task and prioritize projects as appropriate

Markconforme arbeidsvoorwaarden

- Reiskostenvergoeding van €0,19 euro per kilometer
- Onkostenvergoeding Westerschelde tunnel

Heb je interesse? Neem dan snel contact op met het Randstad / Tempo-Team (RTC) Flexcenter via het emailadres:
RTCFlexcenterdow@randstad-tempoteam.nl

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

solliciteer

Contact

Accountunit DOW
Schuttershofweg 1
4538 AA TERNEUZEN

Ellen Wildeboer

0115-689850

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