German Customer Service+Order management

publicatie:  aanvraagnummer: 1880975

bedrijf
Randstad Multilingual Recruitment
locatie
Amstelveen
aantal uur
40 uur
opleidingsniveau
HBO
salaris
€ 2100 per maand

Functieomschrijving

If you are a native German who wishes to work in customer service and enjoys being part of a technical environment then you have all attributes our client is looking for in this role.
Our client, an international company that builds equipment for the printing industry, is looking for a dynamic and multilingual Service Desk Representative.

As a Service Desk Representative, you are responsible for supporting B2B clients on several levels. Contact with your clients will be both over the phone and via email. You support them in both German and English and preferably in Dutch as well.

Tasks:
-Handling inbound calls from DACH-Clients
-Responsible for the order processing; arranging orders and spare part enquirers
-Handling service contracts
-Handle returns and complains and possibly process credit notes
-Responsible for invoicing all the German accounts
-Key role in arranging the follow up with Engineering
-Handle returns and complains and possibly process credit notes
-Responsible for invoicing all the German accounts

Requirements:
-Affinity with technology is a plus (no technical knowledge required)
-Very good administrative skills.
-Customer service orientation (Experience in previous customer service role is a plus)
-Native in German, spoken and written
-Able to communicate fluently in English, Dutch is a plus

We are open to receive applications from candidates that do not have the required years of experience in customer service. We offer a competitive salary between € 2.100,00 and 2.500,00 gross per month and opportunities to grow within the company.

Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

solliciteer

Contact

Randstad Multilingual Recruitment
Randstad Multilingual Recruitment

Randstad Multilingual Recruitment

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