XPO Transport Solutions is looking for an energetic TRANSPORT SPECIALIST to join our fast paced and rapidly growing Control Tower team in Eersel. You will have the opportunity to chase international and local business and at the same time being able to develop and grow your personal career. We are looking for that specific person that wants to become part of a team of people that have a strong focus on building a business and are always looking for the next challenge.
As a Transport Specialist within XPO, we are looking for a professional who provides transportation solutions on all levels to our customers whilst building a trusted relationship with our existing and potential carriers.
You are able to work and switch fast, have a lot of energy and understand the voice of the customer. This position is responsible for ensuring that all customer service and traffic issues and requests are resolved in manner that meets or exceed the customer¿s expectations.
¿Customer Service and Tracking
¿Delivery appointments scheduling
¿Track & Trace
¿Answering inquiries from customers
¿Entering, updating and/or tracking of orders and shipments
¿Investigation and resolution of issues
¿Coordination of pickups/deliveries
¿Choose low-cost mode and carrier following customer-specific routing instructions and/or routing guides.
¿Identify complex move opportunities such as truckload multi-stops and pooling moves.
¿Acting as a liaison between Transportation Operations, carriers and customers
¿Daily interaction with internal, carrier and customer personnel is required
¿Candidate needs to be able to be dependable, be to work on-time and be able to handle themselves professionally in a customer environment.
Scope and Accountability:
Completes moderately complex tasks following well-defined procedures; may involve a variety of work routines. Applies a range of experience and/or skills. Selects the appropriate alternatives from a variety of defined options. May provide on-the-job training to new team members.
¿HBO Diploma or equivalent.
¿Understanding of transportation modes: LTL, TL, intermodal, air and sea
¿Knowledge of rate structures: LTL, TL, intermodal, air and sea
¿Ability to work several sides of the issue to achieve resolution: carrier, supplier, freight pay, internal customer, etc
¿Strong systems aptitude and must be proficient in OTM and Microsoft Office applications, with emphasis on Outlook, Word and Excel
¿Excellent written and verbal skills
¿Customer service skills
¿Understanding of Transportation Operations and Supply Chain Management
Experience: 0-2 years of professional experience. Previous freight pay resolution experience.
¿An attractive and competitive package;
¿A learning environment, with a focus on continuous improvement and lean;
¿A challenging international work environment;
If you are interested, please send us your cv and your motivation!
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