Norwegian Customer Care Representative KLM
For Cygnific, the service and sales centre of KLM, the Royal Dutch Airlines, we are looking for native Norwegian Customer Care Representatives for the B2T department.
Your work at 'Business to Trade' (B2T)
As a customer care representative at Business to Trade you are in direct contact with travel agents. As the travel agents have a lot of knowledge about the world of travelling as well, you sort out issues in cooperation. You assist travel agents in more complicated issues where we have more possibilities to take action. You also provide web support for Agent Connect, the Air France KLM website for travel agents.
You will be working for a worldwide know airline company. Aside from working in a dynamic industry, you will also be working with a lot of other international colleagues.
Are you an expat in the Netherlands? Then this might be a great place to start working and to meet and work with other expats. This company dedicates time and effort to
their employees and is looking for motivated candidates that want to build a career in the service/travel industry.
As an engaged representative for KLM and partners your main task is to answer questions from travel agents coming in through various communication channels like phone, email and chat. Main focus will be answering phone calls to provide and search for information in our systems or manuals. You also give website assistance to travel agents and keep your knowledge up to date. By listening to the travel agents you find the best solution to exceed their expectations.
Cygnific works according to the Lean Six Sigma methodology. Therefore we ask for involved employees who can add value. Since you are the expert you are proactive in sharing ideas to work on continuous improvement. You signal and take action upon malfunctions in processes and procedures and propose improvements.
Reservations & sales
If needed you handle reservations and sales as an extra task. This means that you explain the conditions of the reservation and processes any additional reservation requests. Next to that you stimulate up-selling, cross-selling and customer loyalty.
You are empathic, service minded and willing to go for the extra mile to exceed the expectations of the customer. You have a professional secondary education level (MBO) of work and perception. Excellent Norwegian and English language skills are a must. Preferably you have experience in working at a call center and/or in a travel or airline related industry.
What do we offer?
- a 7 months contract with the possibility of extending with one year and to a fixed contract.
- a salary of € 1841 gross/month based on 40 hours a week.
- a job during office hours.
- fulltime paid training to prepare you for the job, which will take place between 09:00 ¿ 17:30 from Monday to Friday for eight weeks.
Interested? Please send your English CV and motivation letter to us as soon as possible!
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.