Customer Service Representative (Frans/French)
We are looking for a Customer Service Specialist to work in the European Customer Service Center located in Bergen op Zoom in the Netherlands.
As your main customers will be French, we need someone who is fluent in French and English/(Dutch).
- Manage the Order to Delivery process by helping customers with inquiries related to orders, deliveries, invoicing, claims, e-business services etc.
- Ensure timely resolution on customer issues.
- 'Own' the customer, and pro-actively provide support in service and logistics.
- Participate in projects optimizing CS processes and drive teams metrics that are directly linked to customer satisfaction.
- Apart from our customers, the position requires daily contact with our sales organization and close co-operation with various departments in our headquarters in Bergen op Zoom as well as our logistics organizations and partners around Europe,
- HBO/Bachelor degree or equivalent.
- A person who is pro-active
- Good in multi tasking
- Able to cope with stress.
- Excellent computer skills
- Experience with SAP is a big plus.
We need someone who is already living in the Netherlands, close to Bergen op Zoom.
If you meet the requirements. Please sent your English resume to firstname.lastname@example.org
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.