Norwegian Customer Care Representative KLM
For our client, the service and sales center of the KLM Royal Dutch Airlines, Amsterdam, we are looking for fulltime Norwegian Customer Care Representatives.
In this role, you answer travel-related questions from customers via phone, chat and email.
You will be working for a worldwide know airline company. Aside from working in a dynamic industry, you will also be working with a lot of other international colleagues.
Are you an expat in the Netherlands? Then this might be a great place to start working and to meet and work with other expats. This company dedicates time and effort to
their employees and is looking for motivated candidates that want to build a career in the service/travel industry.
For this position, we are looking for eager, empathic and enthusiastic people. You will be informing your customers on flight fares, availability, schedules and other travel related enquiries. As you will be the first point of contact for customers, your main responsibility is to increase customer satisfaction. In this role, you can expect questions about reservations, bookings, cancellations and complaints that need to be handled accordingly. You promote the products of the company by cross selling their services and you are an involved person who makes sure customers get the best level of service possible.
- You speak and write Norwegian on a native level
- You are fluent in English
- You have a service minded nature and enjoy helping others
- You are available to work 40 hours per week (also during nights and weekends)
- We prefer candidates with experience in customer service or tourism
- You have a work permit or VISA status for the duration of at least 1 year
- Starting with a 7 months contract, followed by a one year contract and eventually the possibility of a fixed contract
- A salary of €1841,- gross a month, excluding surcharge hours
- Start with a 8 week paid training during office hours on December 2nd 2016 or at a later moment in January 2017
Are you willing to go for the extra mile to exceed the expectations of the customer?
Then please apply now!
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.