Customer Service UK
For a driven and ambitious international business, where there's a good working atmosphere, we are looking for a Customer Service Representative UK. Worklocation is Roosendaal.
The company produces work platforms and cranes.
Main Tasks / Responsibilities:
- Quote machines lead times and freight and sales reporting
- Efficient response to customer service requirements
- Coordinate order fulfillment by liaising with regional customer support teams and other departments inside and outside the organization
- Ensure contract management
- Proactively assists sales managers in their daily tasks (capture of customer needs and requirements, preparation and follow-up of quotations, communications with customer for satisfaction follow up)
- Manage customer accounts and develop trusted relationships with prospective customers
- Clearly articulate the benefits of the company's products
- Resolving issues related to order fulfillment with timely, tactful communication is an essential function
- Co-ordinating with freight forwarders and other operations staff members
- Create pro-forma invoices, commercial invoices and packing lists
- Prepare export documentation and coordinate export shipments
- Preparing requests for Letter of Credit
Education / qualifications:
- MBO(+) educational level
- Language: fluent in English is a must (spoken and written)
- Additional languages is a pré
- Good network relationship skills
- Clear written and verbal communication skills
- Process problem solving abilities
- Proven track record in a high pressure environment
- Strong organisational skills
- Ability to work under own initiative and as part of a team.
- Proven experience with multiple systems
- Highly competent with all PC applications
- Disciplined and flexible
It is highly appreciated if you think along with the organization. The function is to expand in the width.
Salary depends on experience (between €2400 - €2700)
Interested? Respond quickly with motivation!
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.