Technical Service Representative
Interested in a great job with lots of career opportunities? The Mercedes-Benz Customer Assistance Center is the main contact point caring for the needs of current and prospective Mercedes-Benz customers in Europe and they are looking for a Technical Service Representative like you!
XENTRY Support delievers worldwide assistance to the retailer network and external entities using applications, diagnostic equipment, and software provided by Daimler to the retailers for the aftersales services.
Within the XENTRY Support department there are vacancies for a Technical service Representative.
As a Technical Service Representative you handle incoming phone calls and emails from B2B customers, analyze and investigate issues making use of acquired knowledge and available tools. You provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, provide support in case of issues with initial network configuration, etc.
The Requirements are:
- Fluent in English and NATIVE in at least one of the following languages: French, Chinese, Dutch, Polish, Portuguese or Italian
- Computers proficiency, including installation of software and configuration of networks
- University/College Education
- Willing to be a brand ambassador
- Ability to prioritize, analyze, plan and coordinate with high workload
- Strong focus on customer satisfaction
- Team player and ability to work independently
- Professional experience in Customer Care/Contact
- Relocation package if living further than 50KM from the CAC
- 200 vacation hours (based on full time employment)
- Holiday allowance: 8% of annual salary
- Competitive performance based salary growth
- Result oriented bonuses
- Employee Car Program: discount on new or used Daimler brand cars
- Collective health insurance at discounted rates
- Pension plan
- Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
Start date asap. Please apply with your English CV and a motivation letter in your native language or send it to email@example.com
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.