SABIC is the Saudi Basic Industries Corporation, one of the world’s leading manufacturers of chemicals, fertilizers, plastics and metals. We supply these materials to other companies, who use them to make the products on which the world has come to depend.
SABIC is composed of six strategic business units, organized by product. These six business units make four different kinds of products: Chemicals (Basic Chemicals, Intermediates,Specialized Products) Polymers, Fertilizers and Metals.
We are looking for an English, and fluently Italian, Spanish or fluently French speaking Customer Service Representative to work in the European Customer Service Center located in Bergen op Zoom, the Netherlands.
In this role you are responsible for efficient, reliable and cost effective Customer Service and the complete OTC cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers/products. You're also responsible for pro actively taking actions to secure uninterrupted supply and demand processes for the assigned clusters of customers/products.
- Execute and gatekeep the OTC work procedures for his/her area towards all parties involved
- Responsible for sales office forecast and as such contributing to delivery capability/inventory levels as well as delivery reliability
- Responsible for financial surcharge handling of additional logistical activities towards customers
- Anticipate on disturbances in the assigned area in order to realize uninterrupted OTC/PTP processes
- Undertake ad hoc analyses and take the lead in desired problem solving requiring full overview of the business ("trouble shooting")
- Roll out, implement and maintain e-shop functionality and integrity in close cooperation with customers
- Bachelor degree preferably in logistics or business administration
- Good communicative and analytical skills
- Flexibility towards working in multiple teams and new developments
- Excellent English language skills
- Excellent Italian, Spanish or French language skills
- Good MS Office skills
- SAP experience is a plus
- Strong service and sales mindset
If you recognize yourself in the above profile and see yourself working in an action packed and international environment, then we look forward to receiving your resume and motivational letter!
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