- 15 november 2017
- vacaturenummer: 10189
The cosmetics brand Rituals operates over 450 shops, 1,450 shop-in-shops and 4 Urban Spas in 27 countries around the world. In addition, Rituals Cosmetics is enjoying rapid growth in the travel sector, with its products offered for sale by 120 luxury cruise liners, various major airports, 10 different airlines and numerous hotels.
The Rituals goal is to help its consumers find moments of joy in everyday life by turning daily routines into more meaningful rituals. As a Customer Support Employee you will provide personal support to German speaking customers of Rituals home and body products. You will answer questions regarding products, online orders, delivery status, payments and returns via telephone, e-mail and social media. Your goal is not to sell beauty, but to make the consumer feel good.
You’ll be joining an enthusiastic team, passionate about Rituals products and consumer care. The team consists of people from different walks of life, experiences and perspectives. We can only offer the best services when we have a team as diverse as the customers we serve.
Your work matters
You are the backbone of our company as you help solve problems and provide a great
experience for the customers of Rituals, resulting in happy consumers.
Benefits and perks
Employees are Arvato’s most important asset. That’s why we take great care of our team. Not only do we offer a competitive salary, we also offer discounted gym memberships, fun events, education opportunities, travel costs reimbursement and more.
Our wish list
You are passionate about customer service, skin care and beauty and are able to convince us of your affinity with Rituals
You love solving problems and are naturally empathic and highly communicative
You are a German native speaker with English to B1-2 level
You are a good listener, able to summarize and you ask the right questions
You are able to deal with several computer systems at the same time
You are able to attend a fulltime two-week (paid) in-house training
Your salary will be €10,- gross per hour. The working hours are between Monday-Friday 9.00-20.00u and on Saturdays between 10.00-18.00u. We prefer an availability between 30 and 36 hours per week. But if you prefer 20-26 hours per week we also have possibilities for you! Travel costs will reimbursed until a maximum of €7,38 netto per day.
What’s in it for you?
Your salary will be €10,- gross per hour. The working hours are between Monday-Friday 9-20u and on Saturdays between 10.00-18.00u. We prefer an availability between 30 and 36 hours per week. But if you prefer 20-26 hours per week we also have possibilities! Travel costs will reimbursed until a maximum of €7,38 netto per day. It is a job for the long term! Therefore you will receive a Randstad-contract for 8 months (just to begin with!).
Excited about working at Arvato? Excellent. Click on the 'Solliciteren' button on the left to apply and complete our Talent Pitch.
Uiteraard staat deze vacature open voor zowel mannen als vrouwen.